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Contact
Start with the problem, not the product.
Describe the week that keeps going wrong. A first call costs nothing and often ends with a smaller answer than a whole system.
Send a message
What happens next
Messages get read in the order they arrive. A reply either asks two or three questions, or suggests a short call. No sales sequence, no newsletter, and no passing your details on.
Worth having ready
Team size, jobs per day, the tools already in use, and the one thing that breaks most often. Useful, and none of it is needed to make first contact.